Terms and Conditions

Semi permanent Make Up1. Punctuality and Courtesy

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.Please try to arrive 10 minutes prior to your treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only and is protected as per our privacy policy.

2.  Cancellations & No Shows

Please note 24 Hours notice is required for all cancellations so we have time to refill the appointment space. In some cases no shows may result in full price to be taken from client.

3. Children

Children are always welcome in the salon but must be supervised at all times.

4. Hygiene

Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness we ensure we sterilise all of our tools & equipment .

5.  Payment

Most credit and debit Cards are accepted. All prices include value added tax at a current rate.

6.  Patch

Testing Patch testing is required for clients who have never had eyelash tinting and lash lifting.

7.  Personal

Items Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

8.  Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

9.  Making a reservation

When booking a third party’s services on Telas Center you may be required to pay a non refundable reservation fee using either a credit or a debit card. The amount of the reservation fee will depend on the total cost of your booking and will range from £0.50 to £1.50 (inclusive of VAT).

10.  Responsibility of accuracy of information to service providers

Services and Treatments are carried out by trusted third parties who are the services providers. When making a reservation, it is your responsibility to tell the service providers directly about any physical or mental condition that you have and that may require special facilities.

11.  Cancellations

A cancellation of an appointment will result in loss of the reservation fee. The amount lost depends on the total cost of your booking but will be no more than £1.50. If a booking is partially cancelled (one or more, but not all treatments that are part of the booking) the reservation fee will not change. If the service provider cancels the whole booking the reservation fee will be credited to your Phorest account. This credit can be used to reserve future bookings on Phorest. If the services provider only partially cancels a booking your reservation fee will not change.

12.  Online Bookings

Users may cancel bookings made online up to 24 hours in advance of the time of the appointment online by going to their Phorest account. If an appointment has not been cancelled with 24 hours notice the salon has the right to charge users the balance of the appointment cost (i.e. the payment due in the salon which equals the total cost of the appointment minus the reservation fee paid online). Users who cancel appointments with more than 24 hours notice will only lose their reservation fee. By making a reservation with your credit card or bank card, you agree that if you cancel your reservation with less than 24 hours notice or if you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit card or debit card without further reference to you an amount lower or equal to your booking or an amount that might be set out in the service provider’s terms and conditions. For this purpose your credit or debit card will be securely stored.

13.  Purchase of Retail Products

Beauty products must be paid for in full at time of purchase or ordering. If you are not happy with your product then we have a ‘money back guarantee’ policy up to 7 days after purchase.

14.  Price Alteration

We reserve the right to alter prices but will always give prior notice via email, social media and posters within the salon if a price increase is due.